Carle Illinois COVID-19 Information and Resources

last updated: April 10, 2020

This webpage is intended to serve as a hub for resources and information specific to the Carle Illinois College of Medicine faculty, staff and students. It is not exhaustive nor complete, and it will be updated frequently. Please continue to watch your email and the campus’s covid-19 website for the most up-to-date information from the university, but please check back to this page often for resources and information specific to Carle Illinois.

Remote/Online Access

STUDENTS: If you do not have proper technology equipment, including connectivity, to continue your studies remotely, please email the UIUC’s Student Assistance Center (helpdean@illinois.edu) and they will work with you to provide what is needed.
SAC: https://www.odos.illinois.edu/community-of-care/student-assistance-center/

If you experience any issues with remote access or authentication, please contact sabsupport@illinois.edu.

As Zoom usage has grown, a new risk has emerged. Institutions have experienced situations where unknown persons are joining unsecured Zoom meetings and causing disruptions. We need to take action to prevent similar intrusions.

Beginning March 31, 2020, all newly created Zoom meetings will require a password by default. Meeting organizers and course instructors will need to share this password with attendees ahead of the Zoom meeting.

We strongly encourage all Zoom meeting organizers to enable password protection for existing meetings and classes. Only the meeting organizer can make changes to existing invitations. The process to manually modify security settings is available at https://go.illinois.edu/ZoomSecurity.

There have been reports of people unable to view videos added with Kaltura in places like Illinois Compass. We believe this issue primarily affects Xfinity/Comcast customers. If you are affected by this, please visit: https://answers.uillinois.edu/illinois/99361 

VPN or Remote Desktop?

One particularly confusing point is whether or not VPN is required. VPN is a “Virtual Private Network”. This is a service that gives your computer a campus address even though it isn’t physically located on campus. Some of our services require a campus address, such as the S: drive, H: drive, and certain websites like TEM.

Outlook, Skype for Business, Teams, Box, OneDrive and ZOOM will all work without making a VPN connection. If you need to access the H: drive, S: drive, or certain websites like TEM you will need to connect through VPN. Cisco AnyConnect VPN software is already installed on all of our work-issued laptops and can be found in the Start Menu (Windows) or Applications folder (Mac).

We’ll all be working under different conditions so it may be convenient to shift some files to OneDrive or Box for the time being to make online collaboration a little easier. Outlook, Skype for Business, Box, OneDrive, Zoom and others all have apps available for Apple and Android phones and tablets which makes those platforms especially convenient.

Please consider disconnecting from VPN when you are done with the campus-only task to free up an additional VPN connection to the community.

Connecting from a remote site using a work-issued laptop:

Outlook, Skype for Business, Teams, Box, OneDrive, ZOOM and many other applications will work without any connection to campus. You may still find it necessary to connect to VPN to access on-campus resources like the S: drive. If so, we are recommending connecting only when needed. Most campus software is available in the Software Center app which does not require admin credentials. This will be our primary means of pushing out software when needed.

If you will be connecting remotely to an on-campus work desktop:

Your work computer will need to be powered on in this scenario. Our team may need to set up permissions on your on-campus desktop computer to allow you to connect from a remote site. VPN is not required to connect into a campus desktop from home, but you will need to use the Remote Desktop Gateway. Here is a helpful link describing how to configure a shortcut on your home computer that will connect to your on-campus work desktop: https://answers.uillinois.edu/84429

If you have no work-issued computer available:

Microsoft provides online versions of their apps at http://office.illinois.edu/ for any computer. They also offer the Outlook app for Apple and Android mobile devices. Once signed in to Office online, you can download a desktop version of the software to install on your Windows or Mac computer. You may need to download and install campus VPN software as directed here https://answers.uillinois.edu/47507

Please let us know if there are additional issues you experience please contact sabsupport@illinois.edu

Wellness Resources

Miscellaneous Resources

College Communications

As of March 17, Academic Affairs and Student Affairs will deliver a daily email to students with updates and information specific to their education and support.